KNIPEX Alligator Water Pump Pliers Set Of 3 (180Mm 250Mm & 300Mm) KPX002009V03

We know that you will be pleased with your purchases from Trade Hut Direct however, there may be occasions when you will need to return items to us. If you wish to do so, please thoroughly read our returns policy below and raise a return through eBay.

ITEMS DAMAGED IN TRANSIT

If any items were damaged in transit, we ask that you report it to us as soon as you discover the damage. If the items are visibly damaged on receipt, please sign the carrier's delivery note as 'DAMAGED', or refuse the goods for return to us. If you do not have time to check the goods upon delivery, it is best to sign for the goods as 'UNCHECKED'. We advise that items should be returned with their original packaging complete with all accessories and documentation.
ITEMS FAULTY ON ARRIVAL

If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault. We advise that items should be returned with their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method.

ITEMS FAULTY IN WARRANTY PERIOD

If any of your purchases develop a fault, and it's more than 30 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.

IF YOU CHANGE YOUR MIND

If you have simply changed your mind about any item ordered, then in line with the Consumer Contracts Regulations you can do so provided you inform us of your decision within 30 working days. This period begins after you have taken delivery of the goods. The item must not be used and must be 'as new' when returned to us. We reserve the right to issue partial refunds, restocking fees or to refuse a return where items are not in ‘as new’ condition.

It is advised that you use a tracked postal service for your return as until the item is received by our Returns Department you remain responsible for the item. A suggested service for low value items (Under £50) is Royal Mail Recorded Delivery, for higher value items (Over £50) you may wish to consider using a courier. If an item is lost on its way to us then you must raise this with the carrier.